Our Policies

Deposits.

A non-refundable deposit is required when scheduling a Full Set appointment. Deposits will be deducted from the total appointment cost during checkout. You may reschedule your full set appointment (once) with a proper 24 hour notice. Any additional rescheduling after that, your deposit will be forfeited and a new deposit will be required to schedule another appointment.

If you need to cancel a full set appointment with a proper 24hour notice, your deposit will be forfeited & no fees apply. If you cancel your full set appointment with less than a 24hr notice or on the same day, 50% of the service booked will be due.

-Again, your deposit is non-refundable under any circumstances. By booking a full set appointment with us you are letting us know you are fully aware & you agree with this policy.

cancellation policy.

Cancellations must be made 24 hours+ prior to your appointment time. Same day cancellations or canceling with less than a 24hr notice will incur a 50% fee of the service booked.

If you "No call/No show" your appointment (a.k.a. "Not showing up") 100% of the cost of the service booked will be applied to the card on file, and you will no longer be able to book with Arlis Artistry.

Rescheduling.

You are able to reschedule your appointment (once). Any additional rescheduling after that, your deposit will be forfeited and a new deposit will be required to schedule another appointment. If rescheduling occurs excessively we do reserve the right to reject requests for future appointments.

grace period

We get it, sometimes we run behind, life happens right! We give you 15 minutes from the time scheduled for you to arrive to your appointment. Anything past 15 minutes will require you to reschedule your appointment. If you expect to run late, please notify us immediately.

Fills

Fills are required every 2-3 weeks from your last serviced date to maintain shape and fullness.

We do offer a 4 week option, but its best to plan for 2-3 weeks incase an emergency happens and you have to reschedule, you always have that 4 week window available.

Anything past 4 weeks since your last fill is considered a full set, and thats just industry standard. So please book a full set.

Refunds

We do not offer refunds on any services. All sales are final.

Are eyelash extensions right for you?

 We genuinely care about you and your lash health, please read below before booking to ensure that lash enhancements will be the right solution for you.

If one or more of the following applies to you, you may not be a good candidate for eyelash extensions:

  1. If you rub, pull, or pick at your eyelashes due to habit. Also, if you have constant watery/itchy eyes due to allergies, as it will interfere with the longevity of lash extensions.

  2. If you wear heavy makeup frequently. For example, frequent use of eyeliner, mascara, eyelid primers, eye shadows and concealers. Lash extensions do require oil-free products and you will need to purchase proper aftercare. Improper lash cleansing will result in your lashes not lasting as long as they should. If makeup builds up on the root of the lashes it can potentially lead to eye infections/irritation, poor lash growth, and lash mites.

  3. If you're unable to properly follow required aftercare instructions and maintain your fills as recommended.

  4. If you have severely damaged/spare natural lashes. Extensions are applied directly on 1 natural lash, so without lashes to apply to, extensions are not an option. To help with damaged/sparse lashes, it’s best to go on lash rehab, using a growth serum. While avoiding lash strips and lash lifts during your lash rehab.

  5. If you’re unable to relax and lay comfortably on your back for the full duration of your service. 

  6. If you have very sensitive skin that typically reacts to skincare or other lash enchantments.